how powerful negative words and thoughts are....how totally they can not only destroy our peace of mind but also totally change the way we view the world.
Have been going through 3 wretched experiences - two with banks and one with an online Christmas tree shop. Ever since we moved into the world of the cellphones getting to people is so difficult....press 1 for this, press 7 for that, and on and on till finally you press the number to talk to a customer care executive only to be told that all lines are busy....Then you go through the whole thing again and finally after an hour or so of frustration, dire thoughts, hair pulling, you get through and state your problem. Then, the line gets disconnected - if so, you go through this whole rigmarole only to get someone else at the other end, to whom you narrate your problem all over again.....OR, you are given a complaint number and then following through on that is another whole cyber-story.....
We've totally lost human contact.....and the humanness that goes with a human contact. This is the really sad thing. Not for a moment am I denigrating the digital world....I'm not dismissive about the wonderful things one can achieve in the digital world.....but we also need the human contact - and not just a disembodied, uninterested voice.